Refund policy

Damaged Shipments or Product Concerns

We want your Jake’s StrongGinger to arrive safely and in good condition. If your shipment arrives damaged, or you believe a bottle has been tampered with or its contents compromised, please do not consume the affected product.

Contact Nate Jingst at nate@thepiquegroup.com as soon as you notice the problem. Include your order number, a brief description, and photos showing the affected bottles and any damage to the packaging.

Please keep the bottles and packaging while we review your request. We’ll let you know whether a return is needed and provide instructions for the next steps. Please contact us before sending any product back.

Your satisfaction matters to us. We’ll review your concern personally and work with you to determine an appropriate resolution.